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 eHarmony is a licensee of the TRUSTe
Privacy Program.
If you have questions or concerns regarding this statement, you should first contact the Customer Service Department by sending email to marriage@eharmony.com or by writing eHarmony, P.O. Box 60157, Pasadena CA 91116-6157. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/users/users_watchdog.html. TRUSTe will then serve as a liaison with the website to resolve your concerns. This statement discloses the privacy practices for the eHarmony website, which may be accessed through www.eharmony.com, or through related URLs such as www.eharmony.com/singles/, http://marriage.eharmony.com/marriage/, or bookstore.eharmony.com. The purpose of this statement is to notify you of what personally identifiable information of yours will be collected by the eHarmony site, how it will be used, and what options are available to you regarding the collection, correction and/or deletion of information. Information We Collect and How It's Used Questionnaires, Profiles and Other Information eHarmony gives registered users of the Service the opportunity to complete an eHarmony MarriageSMQuestionnaire ("MQ") that solicits personal information on a variety of marriage-related topics, such as communication, trust, values and commitment. Responses to the MQ by each individual user are used to assemble Your eHarmony Marriage Profile ("MP") for the married couple. The Service presents subscribers with certain exercises and other information based on information contained in their responses to the MQ. The MP is continually updated as subscribers complete those exercises. Individual responses to the MQ, the MP, the results of the exercises, and the progress reports for each subscriber are all collected by eHarmony and maintained on its servers. Except as explicitly provided herein, none of the information described above is made accessible to the public, other users of the Service or anyone else not employed by eHarmony directly. All personal information submitted to the Service is held strictly confidential with the following exceptions: The information described above can be reviewed by anyone who has access to the user name and password of the registered user, so it is important to keep both the user name and password secure. In addition, the spouse of each registered user can view much of the information contributed by the other spouse if such spouse has also registered for the Service. If we make any material changes in our privacy practices that affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. Information Supplied by You at Time of Registration or Subscription eHarmony collects certain information about you at the time you register and also at the time you subscribe to the Service. To register and set up a user name and password to enable you to successfully login to the Service, you need to tell us your name, zip code, email address and whether you are setting up a joint or single account. You also need to tell us how you found out about the Service. In order for your spouse to access your account, he/she needs to give us his/her name and email address. To process subscriptions, we require your credit card number, its expiration date, your name as it appears on that credit card, your billing address, phone number and email address. In general, you will receive one email notification confirming your subscription. You will be sent email notices of any failed payment transactions, such as if your credit card company decides not to authorize your subscription or subscription renewal payment. We may also occasionally send you email notifications of special events or product offerings at eHarmony. These emails may contain code that enables our database to track your usage of the email messages, including whether the email was opened and/or what links (if any) were clicked. If you would rather not receive emails about new products, promotions or other noteworthy news, you can "opt-out" by logging in to the Service and changing your preferences. Demographic and profile data is also collected at our site. We use this data to tailor our visitors' experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. YOUR PERSONAL CONTACT INFORMATION WILL NOT BE SHARED WITH OR SOLD TO ANY OTHER BUSINESS OR VENDOR except as expressly provided herein. As we develop our business, we may buy or sell assets and, depending on the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party. Credit card transactions are processed through industry standard secure socket layer encryption by a third party which only uses your information for that purpose. We will only share your information with third-parties in the manner described in this privacy statement. Information Supplied by Your Browser eHarmony also logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This gives eHarmony an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous. Our site uses cookies to keep track of some types of information while you are visiting or using eHarmony. Cookies are very small files placed on your computer, so that when you return to eHarmony we can identify you. Cookies are needed for the eHarmony site to operate properly. If your browser is set to reject all cookies, the site will not function properly. Use of Your Information for Research Purposes You agree to allow us to anonymously use the information from you and your experiences through eharmony.com to continue our research into successful relationships. This research, conducted by psychologists and behavior research scientists, may be published in academic journals. However, all of your responses will be kept anonymous, and no personal identifying information will ever be published. You can find out more about the standards we follow in conducting scientific research at the following site: http://www.hhs.gov/ohrp/humansubjects/guidance/belmont.htm. Third-Party Advertising Advertisements, promotions and offers from third-party advertisers may be provided to you while you are visiting the eHarmony web site. If you choose to accept any such offers, eHarmony may provide your information, including billing information, to the advertiser. When purchasing an eHarmony subscription, advertisements, promotions and offers from third-party advertisers may be provided to you. If you choose to accept any such offers, eHarmony will provide your information, including billing information, to the advertiser by pre-populating the offer registration forms. Your information will not be transferred until you actually accept the offer. You may opt-out of the offer at any time up until this point. Please refer to the third-party advertisers own privacy policy (provided on the offer pages) if you have any questions regarding how your information is used. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. We do not control the use of those cookies or action tags and expressly disclaim responsibility for information collected through them. Please be aware that these offers may be presented on pages framed by the eHarmony website. We do this to provide a seamless experience. Although these offer pages have the look and feel of our website, you will be submitting your information directly to the third-party advertiser.
Legal Disclaimer Though we make every effort to preserve user privacy, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; (3) act in an emergency to protect someone's safety; or (4) as expressly provided herein. Age Restrictions eHarmony will not knowingly accept subscriptions for users under the age of 18 nor for users who are not married. All married couples over 18 years of age are welcome to explore the site, complete an eHarmony MarriageSM Questionnaire and subscribe for further services. As per the Children's Online Privacy Protection Act, any information input by people we believe to be minors will be purged from our database. Public Forums eHarmony may make message boards available to its users and visitors. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose any personally identifying information. Refer a Friend eHarmony encourages you to refer other married couples to our service. In this section you are able to send us the names and email addresses of your married couple friends. We will keep this information in our database, and send those people email messages containing your name and inviting them to visit our site. This email will also include a quick and easy way for them to remove their information from our database, if they desire. We ask that you do not abuse this feature by entering names and addresses of those who would not be interested in eHarmony. Security eHarmony has extensive security measures in place to protect the loss, misuse and alteration of the information stored in our database. These measures include the use of Secure Server technology during credit card transactions and administrative access to site data, as well as other proprietary security measures which are applied to all repositories and transfers of user information. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure. Policies and Remedies Links to Other Sites The Service features links to relevant articles by third parties. eHarmony is not responsible for the privacy practices or the content of other websites that may be linked to this site. Choice/Opt-Out eHarmony users may use the following options for removing their information from our database if they do not wish to receive future communications:
Correct/Update eHarmony provides users the following options for changing and modifying information previously submitted:
Contacting the Website If you have any
questions about this privacy statement, the practices of this site, or your
dealings with the eHarmony
website, you can contact: Acceptance of Privacy Statement Your use of our website, including any dispute concerning privacy, is subject to this privacy statement and the Terms and Conditions of Service. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS OF SERVICE. If we decide to change our privacy policy, we will post those changes to this privacy statement page and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by other means, such as email, at our discretion. Your continued use of any portion of our website following posting of the updated privacy statement will constitute your acceptance of the changes. Effective Date This privacy policy was last revised on 06/28/2006. |
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